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Help and Assistance

Whenever you need technical support, go to the Customer Support portal first. The portal includes a knowledge base for troubleshooting, support documentation, contact information, links to the NavVis Academy and more.

Rapid issue resolution​

If the support information you need is not available from the portal, then contact us via email support@navvis.com. To speed up the support process include the following information when possible:

  • The instance URL and site name.

  • Step-by-step instructions on how to reproduce the issue.

  • Log files from the time of the problem, refer here.

  • Note any error messages that are displayed related to the issue.

  • The version of NavVis IVION you are running.

Embedded version of NavVis IVION​

If an embedded version of NavVis IVION is not working as expected, include the following information:

  • A link to the embedding website if accessible.
  • A description of the problem, with steps to reproduce the issue.
  • The code used to embed the instance.

Feature requests​

If there is functionality you think is missing from NavVis IVION, or a feature you would like added, include the following information:

  • What should this feature do?

  • Describe the type of user that would use this feature.

  • What business problem will this functionality or feature solve and/or what workflow will it enable?